FAQ

Sweetnana socks are designed to fit most sizes comfortably with a versatile one-size-fits-most approach. This ensures a snug and comfortable fit for a wide range of foot sizes.

Yes, we offer international shipping from Hong Kong and Mainland China to various countries. Shipping times and costs will be calculated at checkout.

Sweetnana socks are crafted from high-quality materials such as polyester or cotton, providing maximum comfort and durability while ensuring breathability for all-day wear.

Yes, once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.

Yes, Sweetnana offers beautifully designed gift packaging options. You can select gift packaging at checkout for an extra special touch.

We accept a wide range of payment methods including Visa, MasterCard, American Express, UnionPay, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, and PayPal.

Yes, we have a return policy that allows you to return items within 7 days of receipt, provided they are unworn, unwashed, and in their original packaging.

We recommend machine washing your Sweetnana socks in cold water and tumble drying on low heat. Avoid using bleach to maintain the vibrant colors and quality of the fabric.

If your order arrives damaged, please contact our customer service team at service@sweetnana.com within 48 hours of receiving your package. We will assist you in processing a return or exchange.

Once we receive your returned items, we will inspect them and process your refund within 5 business days. You will receive an email notification once your refund has been issued.

If you need to change your shipping address, please contact our customer service team at service@sweetnana.com as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

We stand by the quality of our products. If you encounter any defects or issues with your Sweetnana socks, please contact us within 7 days of purchase for a replacement or refund.

You can check the status of your order by logging into your Sweetnana account on our website. You will also receive email updates with tracking information once your order has been shipped.

You can shop Sweetnana socks on our official website www.sweetnana.com, and at our brand stores on major platforms: Korea – Coupon, Naver Smart Store, Gmarket Japan – TikTok Shop, Rakuten, Yahoo Shopping Taiwan – Shopee Hong Kong – HKTVmall (Some stores are already open, and more are coming soon!)

Yes, we offer custom design services for bulk orders. Please contact our customer service team at service@sweetnana.com for more information and to discuss your requirements.

Yes, you can follow us on Instagram, Facebook, and Twitter to stay updated on our latest collections, promotions, and news.

Yes! Join the Sweetnana Brand Ambassador Program and earn a 10% commission for every order you refer. Enjoy exclusive perks like free new socks each quarter and access to ambassador events. Apply here 👉 https://affiliate.sweetnana.com/register

You can subscribe to our newsletter on our website to receive updates about new arrivals, special promotions, and exclusive offers directly in your inbox.

Sweetnana socks stand out due to their high-quality materials, vibrant and creative designs, and commitment to comfort. Each pair is crafted with attention to detail to ensure a perfect fit and long-lasting wear.

Yes, you can select gift packaging at checkout and include a personalized message. Our beautifully designed gift boxes make Sweetnana socks the perfect gift for any occasion.

Sweetnana socks are designed with care and manufactured in our facilities in Hong Kong and Mainland China, ensuring high quality and attention to detail in every pair.

Absolutely! Sweetnana welcomes creative influencers and designers to join our exclusive co-branding program. If you have over 500K followers on Instagram, TikTok, or other platforms, you’re eligible to apply! We’ll work together to design your own signature collection, share profits, and launch your co-branded styles across Sweetnana’s global sales network — turning your creativity into a trend everyone will love!