Notation based on the Act on Specified Commercial Transactions

1. Company Information

  • Company Name: Sweet Nana International Group Limited
  • Address: Flat/Room 917B, Block A, 9th Floor, New Mandarin Plaza, No.14 Science Museum Road, Tsimshatsui, Kowloon, Hong Kong
  • Customer Service Email: sweetnanaservice@gmail.com

2. Operating Officer
QI YIHAN

3. Customer Service Phone Number
05055322875 (Japanese support available)

4. Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (JST)
Closed on weekends and public holidays.

5. Payment Methods
The following credit cards are accepted:

  • VISA
  • MasterCard
  • JCB
  • American Express
    *Only the cardholder’s personal credit card may be used for payment.
    *The payment amount will be charged as a one-time payment after purchase.
    *Billing and payment dates may vary depending on the credit card company.
    *Sweet Nana International Group Limited will cover credit card transaction fees.
    *Debit cards, prepaid cards, or other types of cards are not accepted.

6. Payment Deadline
Payment must be completed within 0-7 days after placing the order.

7. Delivery Information

  • Shipping Fee: Free shipping (配送料0円) for orders over 9,100 yen (excluding tax).
  • Shipping Time: Products are generally prepared for shipment within 1-2 business days, excluding weekends and holidays. After shipment, the expected delivery time is 5-7 business days.
  • For more information, please refer to the "Shipping Policy".

8. Order Cancellation & Product Returns
In principle, order cancellations, exchanges, or returns are not accepted.

  • If the Size, Color, or Quantity Differs from Your Order: Please contact us within 7 days of receiving the product and return the item via courier. The product price (including tax) will be refunded. If payment was made by credit card, the refund amount will appear on your credit card statement. We will process the refund within 5 business days.
  • For more details, please refer to the "Return Policy".

9. Other Fees
If the product price does not include consumption tax, any applicable tax will be listed under "Additional Charges."