Delivery Times & Costs

Sweetnana Delivery Times & Costs

1. Overview
Sweetnana is committed to providing fast and reliable delivery of high-quality socks to customers worldwide, shipping from Hong Kong and Mainland China. We partner with leading logistics providers, including UPS, FedEx, and other regional logistics partners to ensure your orders are delivered safely and efficiently.

2. Delivery to the United States

• Estimated Delivery Time: Orders are expected to arrive within 7-12 business days from the date of order confirmation.
• Primary Logistics Partners: UPS, FedEx.
• Shipping Costs: Shipping costs are calculated based on the selected courier service and the weight of the package. All shipping costs will be clearly displayed during the checkout process, with various shipping options available for your selection.

3. Delivery to Europe

• Estimated Delivery Time: Orders are expected to arrive within 6-10 business days from the date of order confirmation.
• Primary Logistics Partners: DHL, UPS.
• Shipping Costs: Costs are determined based on the selected service, package size, and weight. Detailed shipping costs and options will be provided at checkout.

4. Order Processing and Tracking

• Order Processing: All orders are processed and shipped within 1-2 business days after payment confirmation.
• Package Tracking: Once shipped, you will receive an email notification with a tracking number, which you can use to track the status of your order through our logistics partners' websites.

5. International Duties and Taxes
International orders may be subject to import duties and other related taxes, which are to be paid by the recipient upon the goods' arrival in the destination country. These fees vary by destination, so we recommend contacting your local customs office for specific details before placing an order.

6. Handling Special Situations
In rare cases, such as extreme weather or customs inspections, delivery delays may occur. Sweetnana closely monitors the status of each order and collaborates with our logistics partners to resolve any delays as quickly as possible.

7. Shipping Cost Inquiry
Customers can check the specific shipping costs by following these steps:
Please visit https://sweetnana.com/cart, select your country and region in the inquiry module on the right side, and enter your postal code to view detailed shipping fees.

8. Customer Support
If you have any questions or need assistance with your delivery, please do not hesitate to contact our customer service team at sweetnanaservice@gmail.com. We are committed to providing excellent customer service and ensuring a pleasant shopping experience for you.