Delivery Times & Costs

Sweetnana Delivery Times & Costs

Overview

At Sweetnana, we are committed to providing a reliable and enjoyable shopping experience for customers worldwide.

To ensure efficient delivery, we work with multiple fulfillment centers and trusted logistics partners across Asia. Orders are dispatched based on product availability, inventory allocation, and the fastest available shipping route to your destination.

Fulfillment Locations

Sweetnana products may be shipped from our fulfillment centers and warehouse partners located in:

  • Hong Kong

  • Mainland China

  • Japan

  • South Korea

The fulfillment location for each order is automatically selected based on inventory availability and delivery efficiency.

Please note that we do not guarantee shipment from a specific warehouse or country.

For orders containing multiple products, items may occasionally be shipped separately from different fulfillment locations to ensure faster delivery.

Order Processing Time

Most orders are processed within 1–3 business days after payment confirmation.

Processing times may be slightly extended during:

  • Public holidays

  • Promotional events

  • Product launches

  • Peak shopping seasons

Customers will receive a shipping confirmation email once their order has been dispatched.

Estimated Delivery Times

Estimated delivery times vary depending on the destination country, local logistics conditions, customs clearance procedures, and carrier operations.

Destination Estimated Delivery Time
Japan 3–8 Business Days
South Korea 3–8 Business Days
Taiwan 4–8 Business Days
Singapore 4–8 Business Days
Hong Kong 2–5 Business Days
United States 7–15 Business Days
Canada 7–15 Business Days
Australia 7–15 Business Days
United Kingdom 7–15 Business Days
Europe 7–18 Business Days

Delivery estimates are provided for reference only and are not guaranteed.

Unexpected delays may occur due to customs inspections, weather conditions, transportation disruptions, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • Destination country or region

  • Package weight and dimensions

  • Shipping method selected

  • Applicable shipping promotions

The final shipping cost will be displayed before payment is completed.

Local Delivery Partners

After international transportation is completed, orders are delivered by trusted local logistics providers in the destination country or region.

Our delivery partners may include:

Japan

  • Sagawa Express (佐川急便)

  • Yamato Transport (ヤマト運輸)

  • Japan Post (日本郵便)

South Korea

  • CJ Logistics (CJ대한통운)

  • Hanjin Logistics (한진택배)

Taiwan

  • HCT Logistics (新竹物流)

  • Chunghwa Post (中華郵政)

Singapore

  • SingPost

  • Ninja Van

  • J&T Express

Hong Kong

  • SF Express (順豐速運)

  • Hongkong Post

International Deliveries

  • DHL

  • UPS

  • FedEx

  • EMS

  • Other regional logistics partners

The actual carrier used may vary depending on destination, warehouse location, product type, and logistics availability at the time of shipment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 24–72 hours to become active after shipment.

If you do not receive your tracking information within a reasonable time, please contact our customer support team for assistance.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees depending on local regulations.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Sweetnana is not responsible for customs delays or additional fees imposed by customs authorities.

Delivery Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

  • Customs inspections

  • Extreme weather conditions

  • Public holidays

  • Transportation disruptions

  • Carrier operational delays

If your package has not arrived within the estimated delivery timeframe, please contact us and we will gladly assist with tracking and resolution.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete at the time of purchase.

Sweetnana is not responsible for delays, failed deliveries, returned packages, or additional charges resulting from incorrect or incomplete shipping information.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us:

Email: service@sweetnana.com

Our customer support team is always happy to assist you and will respond as quickly as possible.