Notation based on the Act on Specified Commercial Transactions

1. Company Information

• Customer Service Email: service@sweetnana.com

2. Operating Officer
QI YIHAN

3. Customer Service Phone Number
05054793699 (Japanese support available)

4. Customer Service Hours
Monday to Friday: 9:00 AM - 6:00 PM (JST)
Closed on weekends and public holidays.

5. Payment Methods
The following credit cards are accepted:

• VISA
• MasterCard
• JCB
• American Express
  *Only the cardholder’s personal credit card may be used for payment.
  *The payment amount will be charged as a one-time payment after purchase.
  *Billing and payment dates may vary depending on the credit card company.
  *Sweet Nana International Group Limited will cover credit card transaction fees.
  *Debit cards, prepaid cards, or other types of cards are not accepted.

6. Payment Deadline
Payment must be completed within 0-7 days after placing the order.

7. Delivery Information

• Shipping Fee: If the order amount is below 9,100 yen (excluding tax), a shipping fee will be applied based on the weight of the order.
  • 0 - 0.1 kg: 600 yen
  • 0.101 - 0.2 kg: 620 yen
  • 0.201 - 0.3 kg: 640 yen
  • 0.301 - 0.4 kg: 660 yen
  • 0.401 - 0.5 kg: 690 yen
  • 0.501 - 0.6 kg: 710 yen
  • 0.601 - 0.7 kg: 730 yen
  • 0.701 - 0.8 kg: 750 yen
  • 0.801 - 0.9 kg: 770 yen
  • 0.901 - 1.0 kg: 800 yen
  • 1.001 - 1.1 kg: 820 yen
  • 1.101 - 1.2 kg: 840 yen
  • 1.201 - 1.3 kg: 860 yen
  • 1.301 - 1.4 kg: 880 yen
  • 1.401 - 1.5 kg: 900 yen
  • 1.501 - 1.7 kg: 950 yen
  • 1.701 - 2.0 kg: 1,000 yen
  • 2.001 - 2.5 kg: 1,200 yen
  • 2.501 - 3.0 kg: 1,400 yen

  For orders over 9,100 yen (excluding tax), free shipping applies.

• Shipping Time: Products are generally prepared for shipment within 1-2 business days, excluding weekends and holidays. After shipment, the expected delivery time is 5-7 business days.
• For more information, please refer to the "Shipping Policy".

8. Order Cancellation & Product Returns
In principle, order cancellations, exchanges, or returns are not accepted.

• If the Size, Color, or Quantity Differs from Your Order: Please contact us within 7 days of receiving the product and return the item via courier. The product price (including tax) will be refunded. If payment was made by credit card, the refund amount will appear on your credit card statement. We will process the refund within 5 business days.
• For more details, please refer to the "Return Policy".

9. Other Fees
If the product price does not include consumption tax, any applicable tax will be listed under "Additional Charges."