FAQ
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
Q: How does Cash on Delivery (COD) payment work on Sweetnana?
Our products are displayed in your local currency for your convenience. During checkout, the system internally converts the amount into USD for processing purposes, but this does not affect what you actually pay.
If you choose Cash on Delivery (COD), the courier will collect the total amount in your local currency, including the COD service fee (if applicable) and your order amount. You only need to prepare the corresponding amount when your package arrives.
Q: Do you offer international shipping?
Yes, we offer international shipping from Hong Kong and Mainland China to various countries. Shipping times and costs will be calculated at checkout.
Q: What materials are Sweetnana socks made from?
Sweetnana socks are crafted from carefully selected materials such as cotton, polyester blends, silk, and functional fabrics depending on each collection. We focus on comfort, breathability, softness, and durability.
Q: Can I track my order once it has been shipped?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with tracking information so you can follow your delivery status.
Q: Do you offer gift packaging?
Yes. Sweetnana offers beautifully designed gift packaging options. You can select gift packaging during checkout to create a more thoughtful gift experience.
Q: What payment methods do you accept?
We accept various payment methods including Visa, Mastercard, American Express, UnionPay, Shop Pay, Apple Pay, Google Pay, and PayPal. Available payment methods may vary depending on your location.
Q: Is there a return policy for Sweetnana socks?
Yes. We accept returns within 7 days after delivery. Items must be unworn, unwashed, and in their original condition and packaging.
Q: Are Sweetnana socks available in different sizes?
Most Sweetnana socks are designed with a flexible one-size-fits-most approach to provide comfortable fitting for a wide range of customers. Please check each product page for specific sizing information.
Post-Sale Questions
Q: How do I care for my Sweetnana socks?
We recommend washing Sweetnana socks with cold water and using gentle washing methods. Avoid bleach and high-temperature drying to help maintain colors, softness, and fabric quality.
Q: What should I do if my order arrives damaged?
If your order arrives damaged, please contact our customer service team at service@sweetnana.com within 48 hours after receiving your package. Please provide photos of the issue and we will assist you.
Q: How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund within 5 business days. You will receive an email confirmation after the refund is completed.
Q: Can I change my shipping address after placing an order?
Please contact us as soon as possible if you need to change your shipping address. We will try our best to update it if your order has not been shipped yet.
Q: Do you offer a warranty on Sweetnana socks?
We stand behind our product quality. If you receive defective products or experience quality issues, please contact us within 7 days after delivery for assistance.
Q: How can I check the status of my order?
You can check your order status through your Sweetnana account or use the tracking information provided in your shipping confirmation email.
Q: Where can I buy Sweetnana socks?
You can purchase Sweetnana products through our official website and selected marketplace stores including Coupang Korea, TikTok Shop Japan/Singapore, Shopee Taiwan, and other official channels.
General Questions
Q: Do you offer custom designs for Sweetnana socks?
Yes. We offer custom design services for bulk orders and collaborations. Please contact our customer service team with your requirements.
Q: Can I find Sweetnana socks on social media?
Yes. Follow Sweetnana on Instagram, TikTok, and other social channels to discover new collections, styling inspiration, and brand updates.
Q: Do you have a brand ambassador or affiliate program?
Yes. Join the Sweetnana Brand Ambassador Program and earn commissions by sharing your favorite products with your community.
Q: How can I stay informed about new arrivals and promotions?
Subscribe to our newsletter to receive updates about new collections, exclusive offers, and special events.
Q: What makes Sweetnana socks unique?
Sweetnana combines original designs, comfortable materials, and thoughtful details to create socks that are both stylish and practical for everyday life.
Q: Can I send Sweetnana socks as a gift?
Yes. You can choose gift packaging and add a personalized message. Sweetnana gift sets are designed for birthdays, celebrations, and special moments.
Q: Where are Sweetnana socks manufactured?
Sweetnana products are designed with creativity and manufactured with trusted production partners to ensure consistent quality and craftsmanship.
Q: Can influencers or designers collaborate with Sweetnana?
Yes. Sweetnana welcomes collaborations with influencers, designers, and creative partners. Contact us to discuss collaboration opportunities.